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ascendhigher

Support & Help

We're here to help.

Email us directly at support@ascendhigher.life or use the form below. We aim to reply within 2 business days.

Frequently asked

What is Ascend Higher?+

A personal AI life coach that helps you organize your goals, habits, schedule, health, money, relationships, and next steps across 5 life pillars. It gives you a daily roadmap, remembers your context, and acts as an accountability partner.

Is Ascend therapy or medical care?+

No. Ascend is for personal growth, organization, reflection, and habit-building only. It is not therapy, medical care, mental-health diagnosis or treatment, financial or legal advice, or crisis support. If you're in crisis, please call or text 988 (US).

How much does it cost?+

Basic is $8.88/month or $98.88/year. Advanced is $28.88/month or $308.88/year. Every new user gets a 3-day free trial — no charge during the trial.

What's the difference between Basic and Advanced?+

Basic gives you the daily AI roadmap, 5-pillar structure, habits, goals, check-ins, and the awareness practices library. Advanced adds unlimited coaching, voice conversations, persistent memory across sessions, weekly insights, proactive nudges, and the ability for your coach to adjust your roadmap mid-conversation.

Can I cancel anytime?+

Yes. Cancel anytime from your account or by emailing support@ascendhigher.life. You'll keep access through the end of your current paid period.

How do I get a refund?+

See our Refund Policy. Short version: cancel during the free trial and you pay nothing. Annual plans may be refunded pro-rata within 14 days. Billing errors are always refunded.

Does Ascend keep my data private?+

Your data is yours. We don't sell personal information. Your conversations aren't used to train external AI models without your consent. You can delete your account and all data anytime.

How does the AI remember me?+

On the Advanced plan, your coach remembers your 5-pillar snapshot, goals, habits, and past conversations across sessions. On Basic, each session starts with your snapshot but doesn't carry conversation history between chats.

Can I choose my coach's personality?+

Yes. During onboarding you pick from Hard & Straight, Calm & Collected, No-BS Mentor, or Best Friend, plus male/female voice and American/British accent for voice coaching.

Can I use it on my phone?+

Yes. Ascend is fully responsive and works on any modern browser. A native mobile app is coming soon.

Contact us

Crisis or emergency

Ascend is not crisis support. If you are in danger or crisis, call or text 988 (US) or your local emergency number. International options are available at findahelpline.com.